Evaluation period
The Internet Download Manager software product has 30-day evaluation period. All customers are encouraged to fully evaluate this software prior to purchasing a software license. Evaluation software may be downloaded from this web site is fully functional and includes complete documentation. During the evaluation period, limited technical support is available by sending e-mail to support@tonec.com.
Purchase of Internet Download Manager
After the purchase of Internet Download Manager, all customers will get prioritized technical support. Internet Download Manager product is not covered by a money-back guarantee. All refunds are made by negotiating to our product support team at manager's discretion. You need to contact us and specifically ask for the refund giving us a refund reason. For example, if downloadable version of software doesn't work for you, and we cannot resolve the issue, we will refund the product price. If the refund is granted, it can take up to 7 business days for the refund to reach your bank account. If you have any concerns, please contact sales@tonec.com for more information
Changes to this Policy
Tonec FZE may occasionally update this Refund Policy. Any changes will be posted to this site, so we encourage you to continuously review our Refund Policy.
Contact information
Tonec FZE. contact information can be found at contact_us.html