IDM does not catch downloads or does not not show video download panel in my browser. What should I do?

For troubleshooting with our support department, you will need to repair your IDM installation first.

1. Please download the latest version of IDM

Download Internet Download Manager

And install it over your current IDM version!

2. Then reboot your computer if asked.

3. Then Uninstall all IDM extensions/add-ons from your browser(s). You may have installed fake ones. It happens very frequently when users install non genuine IDM extensions/add-ons from Google/Mozilla stores.

4. Install genuine add-on/extension to your browser

Please contact our support department if the problem persists after carefully following the steps above.