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Before contacting us, please try to find an answer for your question below:

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 1.  I have purchased IDM but still get the following message: "Internet Download Manager has been registered with a fake Serial Number or the Serial Number has been blocked....".

What should I do?

 2.  I have lost my serial number. How can I retrieve it?

 3.  I do not understand how to register IDM with my serial number. What should I do?

 4.  My serial number does not work anymore or it is blocked. What is wrong?

 5.  I do not understand what is serial number. Where can I get it?

 6.  I want to register IDM with my personal serial number but "Registration->Registration" IDM main menu item is disabled. What should I do?

 7.  Can I register IDM with the same license on several computers or operation systems on the same computer?

 8.  I need to move my registered IDM on another computer. How should I do it?

 9.  I try to register IDM on a new computer but it shows a warning message about using it on another computers. What should I do?

10.  Can I enter other first/last name (e-mail, serial number) if I have already registered IDM and "Registration->Registration" menu item is disabled?

11.  I have used a crack/patch and IDM showed message about using fake serial. I have purchased the license but this message is still shown. How do I register IDM now?

12.  My trial period has ended and now IDM asks for serial number. How do I get another trial period?

13.  I have just installed trial version of IDM and it tells that my trial period expired and asks for serial number. Why does it happen?

14.  I have installed trial version of IDM and it tells that it is registered with fake serial number. What to do now?

Internet Download Manager contact form

If you cannot find answer on your question on this page, please use our contact form below. If you have multiple questions or concerns, please include them into just one support request. Duplicate or misdirected support mail may result in delayed response times. Also, please include detailed relevant information related to your inquiry.

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