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GENERAL QUESTIONS AND PROBLEMS

When I try to download any file with IDM it just tries to connect to the Internet and cannot start downloading or shows some message that connection is refused. See below:

IDM shows “Cannot download this file” error message on download start:



IDM shows “Permission denied” error message on download start:



IDM shows “Connection refused” error message on download start:



Windows shows an error message below on IDM launch, or IDM launches, but IDM shows “Error connecting” message on download start.





On download start, IDM process is killed, and IDM window is closed.

Reason. IDM is not allowed to download or run in Firewall settings. Many FireWalls check the size of application executable file that try to access the Internet. That's because a virus can replace the file with its own, and get access to the Internet. Probably when you updated IDM, its executable file size changed, and your FireWall blocked the Internet access for IDM. If you have a FireWall installed, please check that IDM has appropriate access rights.

Solution. Change incorrect Firewall settings. Please choose instruction for your Internet Security (Firewall) software below:

	AhnLab V3 Internet Security 8.0		Avast Internet Security
	AVG Internet Security		Avira Internet Security
	Bitdefender Internet Security 2013		COMODO Internet Security
	Dr. Web		ESET Smart Security
	Kaspersky Internet Security 2013		McAfee Total Protection
	Net-Peeker		Norman Security Suite
	Norton Internet Security		Outpost Security Suite Pro
	Panda Global Protection 2013		PC Tools ThreatFire
	Windows Firewall		ZoneAlarm Security

If the instructions above do not help, please try to completely uninstall your FireWall TEMPORARILY. Disabling the firewall is not enough, because FireWall keeps blocking access even if you switch it off. After uninstalling and rebooting, check if your problem persists. If it is resolved, then the problem is definitely caused by your FireWall software. You should try to contact its developers, and ask them for a solution, or try another FireWall.

If you still cannot solve the problem, or do not know what application can block IDM, try to rename IDM executable file "IDMan.exe" from IDM root folder (usually "C:\Program Files\Internet Download Manager\") into "IDMan2.exe", and run it. Try to download with IDM again, and check whether your problem still persists.

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Internet Download Manager, Tonec Inc. 641 Lexington Avenue, 15th fl. New York, NY, 10022 E-mail: info@tonec.com

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